Support
We're here to help. Most questions are answered below — if not, email us directly.
Contact
Email: support@catalysai.app
Response time: within 1 business day (Mon–Fri).
Please include the email on your account and a short description of the issue.
Frequently Asked Questions
I cannot sign in — what should I do?
Make sure you are using the email you signed up with. If you forgot your password, tap Forgot password? on the sign-in screen. Still stuck? Email support@catalysai.app from the email on your account and we will help within one business day.
How do I manage or cancel my subscription?
On iOS: open Settings → Apple ID → Subscriptions on your device and select CatalysFit. On Android: open the Play Store → Profile → Payments & subscriptions → Subscriptions. On the web: sign in at catalysfit.com/login and open Settings → Billing.
How do I request a refund?
Mobile purchases are refunded by Apple or Google per their store policies — request from your store account. For web/Stripe purchases, email support@catalysai.app with your order info and we will respond within two business days. See our Refund Policy.
How do I delete my account or export my data?
Sign in, open Settings → Account → Delete Account to initiate deletion from inside the app. You can also start a data-deletion request at catalysfit.com/delete-my-data. Full deletion completes within 30 days. Email us if you need confirmation.
Found a bug or have feedback?
Email support@catalysai.app with a short description, your device (e.g., iPhone 15 Pro, iOS 18.3), and a screenshot if possible. We read every message.